Cancellation & Refund Policy

Digital Product - Instant Delivery

FreeMarathiBiodata provides instant digital delivery of biodata outputs in Image or PDF format. The service is rendered and access is enabled immediately upon payment confirmation. Because delivery is instantaneous and the digital product is consumed at the point of access, the transaction is deemed fully fulfilled the moment payment is successfully processed - regardless of whether the file was downloaded, opened, or used.

Preview Before Payment

The Platform provides a live preview of the generated biodata before payment is required. Users are expected to carefully review the preview, verify all entered information, confirm the selected template, and ensure the plan type (Image or PDF) meets their requirements before proceeding to checkout. Payment implies satisfaction with the preview and the selected plan.

Non-Refundable Scenarios

The following situations are explicitly non-refundable and non-cancellable, without exception:

• Wrong plan selected (Image or PDF) by the user.
• Change of mind after payment.
• Dissatisfaction with template design or layout after viewing the preview.
• Spelling errors, incorrect details, or omissions in user-entered content.
• Wrong photo or image uploaded by the user.
• Duplicate or repeated payments due to multiple clicks, network delays, or accidental re-submission.
• Non-usage of the purchased plan.
• Output rendering differences across browsers, devices, or applications.
• User-side technical issues such as device incompatibility, browser restrictions, or internet failure.

Incorrect Information Entered by User

We are not responsible for any output discrepancy, dissatisfaction, or loss arising from errors in user-entered content, including spelling mistakes, incorrect personal details, wrong phone number or email, incorrect image uploads, or mismatched format expectations. The Platform generates output as-is from submitted data, and no corrections, regenerations, or refunds are owed for user input errors.

Service Issues - Support is the Remedy

If you experience a genuine technical issue preventing access to your purchased download (such as payment confirmed but download blocked), contact support immediately. We will investigate and, where verified, restore or email the file directly. Support and access restoration is the sole and exclusive remedy for service issues. No monetary refund will be issued.

Chargebacks and Payment Disputes

Filing an unauthorized, abusive, or fraudulent chargeback against a valid and fulfilled transaction will result in immediate termination of access, permanent blocking of the user from the Platform, and initiation of legal recovery proceedings. All transactions are logged and verifiable through our system records and Razorpay payment gateway data. Users are strongly advised to contact support before initiating any bank or payment dispute.